Service Consultant (Billing Operations Support)

Job Description

  • Provide excellent customer service to handle general incoming billing and account inquiries, and resolve customer’s concern.
  • Verify and process applications such as account opening, closing, and modification.
  • Verify and process bills generated from system in an accurate and timely manner. Perform billing adjustment, mass charges/rebates when required.
  • Handle payment collection tasks and ensure smooth file transfers for payment interfaces.
  • Send reminder letters for overdue payments, follow up on arrears, and raise appropriate actions to ensure timely resolution.
  • Coordinate closely with client and third-party vendors to ensure smooth communication, facilitating efficient billing operations.
  • Assist in software related enquiries. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.

Essential Skills and Experience

  • At least 2 years of experience in day-to-day operational support in areas such as billing, accounting, customer service, or credit control.
  • Experience in the electricity retail or utility industry would be an advantage.
  • Minimum qualification of GCE ‘O’ level, Diploma, Degree or equivalent in the relevant field.
  • Strong interpersonal skills with service oriented and empathetic mindset.
  • Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

Job Category: Consulting
Job Type: Full Time

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